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Yorkshire office ✆ 01904 500 250 | North East Office ✆ 0191 659 5577

Terms and Conditions

Delivery and installation

Installation times
Installation times can and may vary due to supply, shipping problems and other factors such as Covid, Brexit, bad weather etc. Although we do the best to stick to projected installation dates this is not always possible, we will let you know when orders are ready and provide a realistic ETA. Unfortunately, we cannot always take your calls regarding the progress of your order but will let you know when they will be ready, usually offering 7-10 days notice.

Delivery and booking confirmation
The current transport situations both on the oceans and the roads continue to cause difficulties and uncertainties around timings for deliveries of your shutters. In the last few weeks we have experienced landed containers not being collected due to driver shortages, a vessel docking on time but containers not being unloaded in an acceptable timescale, and ships continuing to be diverted to Europe when only one or two days away from docking in the UK.

We anticipate these situations unlikely to change as Christmas approaches.

Whilst we try to give you the best information and service we can, we would strongly advise where possible, and due to the reasons above, that I’ll only confirm bookings with when the shutters are delivered to me.

When booking fittings ahead, then I stress that these are PROVISIONAL dates subject to delivery.

An overview of logistics are contained in the articles below:

Sky News

BBC

Sky News – HGV driver crisis

Payment Terms
50% deposit and 50% balance due a day before installation.
We provide Personal Quotes because no home is the same.
No obligations and no detailed measurements required at this point!
Thank You. We will contact you as soon as possible.
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Coronavirus
UPDATE
Victoria’s Shutters care about the health and well-being of our customers. Victoria’s Shutters support our NHS and Government fully, so we need to make some short-term important changes. All home appointments and Shutter installations have now been cancelled. As soon as the time is right to return to work we will be in touch to discuss re-arranging your home appointments and installations.

For all new customers we are happy to help with your enquiries, you can contact us via email or telephone and we’ll be happy to help provide an estimate. We can also show samples, and visuals to how your shutters will look. Please call or email for more details.

Thank you, Nick Watts Victoria’s Shutters